> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.configbot.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ConfigBot for ServiceNow - Class Manager Components ConfigBot for ServiceNow - Class Manager Component helps teams efficiently Manage CMDB Class Configurations within the ServiceNow environment. The module centralizes the management of key CMDB class components, including Identifiers, Identifier Entries, Identifier Related Entries, Reconciliation, Recommended Fields, Certification Filters, and Certification Audits.  The module enables users to perform reverse and validation of CMDB class configurations and their related components, ensuring that identifier definitions, identifier entries, reconciliation rules, recommended fields, certification filters, audit configurations, and related configuration data remain accurate, consistent, and aligned with the intended ServiceNow setup.  Users can seamlessly manage and compare CMDB class configurations across the seven Class Manager screens, making it easier to identify configuration differences. This provides administrators with greater visibility and control over how CMDB classes are identified, reconciled, recommended, certified, and audited within the ServiceNow environment.  The following article explains how to use the Class Manager Component module in ConfigBot to perform different operations.    **Step 1: Login to ConfigBot**  Enter your username and password on the login page, then click Submit to access your ConfigBot portal.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_wk13cc.png)  **Step 2: Access the Class Manager Components Module**  From the ConfigBot dashboard, navigate to the CMDB, and click on Class Manager Components module tile to open it.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_119pqnf.png)   **Step 3: Create a New Iteration**  Click the Add New Iteration button  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1si1t7b.png) * Enter the Iteration Number  * Select the Workspace or ADD NEW Workspace  * Enter Host Address  * Choose the Instance Type  * Enter your Company ID and Username  * Add a Short Description  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1xb7og.png) After filling in all details, click Submit to create your iteration.  **Step 4: Set the Filter Configuration**  Once the iteration is created, open the workbook and navigate to Config Sheet and select filter type, I have selected Fetch All filter type so it will fetch all records present in the instance.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_16swhfw.png) You can also select other filter type  * Fetch All: will fetched all the records from the instance  * Fetch All, Except These: will fetch all records except those that are mentioned in the next column  * Fetch Only: will fetch the records that are mentioned in the next column  * Fetch Active Only: will only fetch active records.  * Fetch In Active Only: will only fetch inactive records  * Fetch By Query: will only fetch records that are associated with the query Or you can use the Dependent Functionality by selecting “Yes” in Column D “Dependent”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1mg1k9y.png) When Dependent is set to Yes, records are fetched based on their parent record and the respective table you entered the name. This ensures the only child records associated with the selected class are retrieved.  **Dependency Relationship:**  * Identifiers → Records are fetched based on the related class/table record.  * Identifier Entry → Records are fetched based on the related class/table record.  * Identifier Related Entry → Records are fetched based on the related class/table record.  * Reconciliation → Records are fetched based on the related class/table record.  * Recommended Fields → Records are fetched based on the related class/table record.  * Certification Filter → Records are fetched based on the related class/table record.  * Certification Audit → Records are fetched based on the related class/table record.  **Step 5: Generate Workbook**  Once the iteration is created, click on the Hamburger Menu and select Generate workbook.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_tx8mmr.png) In the pop-up window:  * Enter your ServiceNow password  * Add any execution notes * In Advanced Options, Select All check box to Generate workbook (As we want to generate all sheets).  * Click Confirm and Start to process execution  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_t71ayt.png) This step prepares the workbook with the basic configuration setup and backfilled the data from ServiceNow Instance.  **Step 6: Review Results**  Once the execution status changes to Complete ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_axjzw3.png) Open the generated workbook. You will notice that the sheet backfilled with the data  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_fckyoh.png) # Validation **(Validate Configuration Changes from the sheet):**  **Step 1: Open the Generated workbook**  Click on the sheet icon to open the generated workbook  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1sx15m3.png) **Step 2: Change the status to Pending**  Navigate to the desired sheet for which you want to validate the data and change the Processing Status to “Pending”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_uk27x4.png) **Step 3: Start Execution (Validation)**  Once the Processing Status is set to Pending, close the workbook and navigate back to workspace. Click on the hamburger menu icon and select “Request Reprocess”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_e7i4jn.png) Click on the hamburger menu icon one more time and now select “Start Validation”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_njqdgy.png) In the pop-up window:  * Enter your ServiceNow instance password  * Add any execution notes  * Select the checkbox for the desired sheet  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_11qalcl.png) **Step 4: Review Results**  Once the execution status changes to Complete ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_62gexi.png) Open the generated workbook.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_kdrorb.png) You will notice highlights across multiple tabs:  * Red Highlights → Indicate configuration differences between the values currently maintained in the sheet and those available in the ServiceNow instance. These highlights help identify areas where changes have been made or where the configurations are not aligned.   * Green Highlights → Indicate matching configuration values between the sheet and the ServiceNow instance, confirming that no configuration changes have been identified.  # Compare **(Compare Between Two Executions):**  **Step 1: Should have two Generated Workbooks**    Ensure that you have two workbooks generated.   ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1ujgem.png) **Step 2: To Start Compare Execution:**  Click on the hamburger menu icon and select “Request Reprocess”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_jwjx1g.png) Click on the hamburger menu icon one more time and now select “Compare iteration”  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_aawzy.png) **In the pop-up window:**  * Select the iteration you want to compare against.  * Click Confirm and Start to start the execution process.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_ryw3pm.png) Once the status shows complete ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_lmswip.png) Open the workbook and navigate to each sheet to see the changes  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1r45pu9.png) You can notice highlights across multiple tabs:  * Red Highlights – Indicate differences between the two iterations.  * Green Highlights – Indicate matching values across both workbooks.  These color-coded results allow you to instantly identify what has changed or remained consistent between the two ServiceNow instances.  Or we can also Navigate to the “Compare Summary” Sheet, to find the differences  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_6wboww.png) This Sheet provides a quick and reliable way to verify data consistency between executions. Instead of manually inspecting records, you can visualize differences and matches in a structured tabular form.  Thank You.