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# ConfigBot for ServiceNow - Cross-Instance Update Set Analysis

The **ConfigBot** **for ServiceNow – Cross-Instance Update Set Analysis** provides visibility into **Customer Updates** across multiple ServiceNow instances, allowing users to identify which source configuration updates are already present in the destination instance. The module compares Customer Updates data from the selected **Source** instance against one or more **Destination** instances, helping users identify matching and missing configurations without manually reviewing each instance.  
This automation simplifies cross-instance validation, improves configuration visibility, and helps ensure consistency during update set migration and deployment activities. 
The following article explains how to use the **Cross-Instance Update Set Analysis** module in **ConfigBot** to analyse associated **Customer Updates** across source and destination ServiceNow instances, identify which source updates are present in the selected destination instances, and review the comparison results. 

**Step 1: Log in to ConfigBot** 

Enter your username and password on the login page, then click Submit to access your ConfigBot portal. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_9yfne6.png)


**Step 2: Access the Update Set Module** 

From the ConfigBot dashboard, navigate to the Platform, and click on Update Set module tile to open it. 

**Note:** Cross-Instance Update Set Analysis does not directly support workbook configuration. It uses child iterations generated from the **Update Set** module, so first create iterations for the **Source** and **Destination** instances. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_dh2pw7.png)


**Step 3: Create a New Iteration** 

Click the **Add New Iteration** button 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_18h514n.png)

* Enter the **Iteration Number** 
* Select the **Workspace or** **ADD NEW Workspace** 
* Enter **Host Address** 
* Choose the **Instance Type** 
* Enter your **Company ID** and **Username** 
* Add a short **Description** 
* Then click **Submit** to create the iteration. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_ofm7rm.png)
After filling in all details, click Submit to create your iteration. 

**Step** **4: Generate Workbook (Reverse data from Instance into the Sheet):** 

Once the iteration is created. Click on the Hamburger Menu and select Generate Workbook.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_2zde9v.png) the pop-up window: 
* Enter your ServiceNow instance password  
* Add any execution notes 
* Select the checkbox for Select all 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_u43dnt.png)
Then click **Confirm and Start** to prepare sheet. 

Follow the same steps from **Step 3 to Step 4** to generate iterations for the remaining instances. 

Here, you can see that I have generated four iterations, which will be used for the analysis. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_v5yylk.png)
 
**Step 5: Access** **Cross Instance Update Set Analysis Module** 

Back ConfigBot dashboard, navigate to the Platform, and click on Update Set module tile to open it. 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_lyqpem.png)

**Step 6: Create a New Iteration** 
Click the **Add New Iteration** button
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_gbrtz2.png)

In the pop-up window: 
* Enter the **Iteration Number** 
* Select the **Workspace or** **ADD NEW Workspace** 
* Add a short **Description** 
* Then click **Submit** to create the iteration 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1hvbm8i.png)

 
**Step 7: Start Execution (Generate Analysis)** 

once the iteration is created, click on the Hamburger Menu and select Generate Workbook.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_9z2121.png)

In the pop-up window: 
* **Select Source Iteration:** Select the iteration you want to use as the source for comparison. 
* **Select Destination:** Select the destination instance where you want to verify whether the updates are present. 
* Write any execution notes 
* Select radio button for “Customer Updates” 
* And click on Confirm and Start button 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_162yaoj.png)
Notes: **One Source and at least one Destination are mandatory** to run an iteration, with a maximum of **three Destinations** allowed per iteration. 

**Step 8: Review Result** 

Once the status shows complete, click on the sheet icon and open the generated workbook. 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1ztirl.png)
Here you can see, Source Customer Updates data is captured in **Columns** **C** **through G**, while the comparison results are displayed in **Columns L through N**, with **Destination**\* as the header column.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_dzzdjk.png)

The checkboxes indicate whether the **Customer Update** is present in the respective **Destination** instance. 

This is how **ConfigBot for ServiceNow – Cross-Instance Update Set Analysis** provides a **quick and reliable way to verify Customer Update consistency across instances**. Instead of manually inspecting records, you can easily identify which updates are present or missing and visualize the results in a structured, tabular format. 

Thank you!