> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.configbot.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ConfigBot for ServiceNow Release March 28, 2026

**March 28, 2026 Release**
What's New on Site? 
ConfigBot for ServiceNow

# Enhancements

**HRSD:** Eight new columns have been added to the HR Service sheet within the \*\*HRSD \*\*module:

1. Case Creation Service Config
2. Automatically Close Case
3. Close When
4. Close Offset
5. Workflow
6. Flow
7. Automatically Move Attachments
8. Employee Document Type

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_ir3cr1.png)
**HRSD:** A new column, **“Template”**, has been added to the Record Producer sheet within the HRSD module, enabling better organisation and tracking of templates

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1rlvdhe.png)
**HRSD:** Seven new columns have been added to the Variable sheet within the \*\*HRSD \*\*module:

1. List of Read Roles 
2. Selected Read Roles
3. List of Create Roles
4. Selected Create Roles
5. List of Write Roles
6. Selected Write Roles
7. Disable Automatic Slot Fill Based on User Context

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_ln2okw.png)
**Knowledge Management:** New columns have been added to the Knowledge Base sheet, enhancing data organization and improving content management efficiency.

| **Auto-create Translation Tasks** | **List of Languages** | **Selected Languages** |
 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1tti45r.png)
**Journey:** A new **Compare Summary** sheet has been added to the Journey module for easy data comparison and change tracking

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_teo550.png)
**Choices:** A new **Compare Summary** sheet has been added to the Choices module for quick data comparison and tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1s4eu5b.png)

**Lifecycle Events:** A new column, **Case Creation Service Config**, has been added to the HR Service sheet, enhancing case management tracking.

| **ii.Automatically Move Attachments** | **iii.Employee Document Type** |
| **iv.Automatically Close Case** | **v.Close When** | **vi.Close Offset** |
| ---- |
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_jxyd8u.png)

**Workplace Space Management:** A new **Compare Summary** sheet has been added for easy data comparison and tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1ya1cnt.png)

**Record Producer:** A new column, **“Template”**, has been added to the Record Producer sheet for better template management and tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_vmohnp.png)

**HRSD:** A new **Variable Set** sheet has been added, enhancing data management and configuration tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_ebbpmr.png)
**Catalog Item:** Seven new columns have been added to the Variable sheet:

1. List of Read Roles
2. Selected Read Roles
3. List of Create Roles
4. Selected Create Roles
5. List of Write Roles
6. Selected Write Roles
7. Disable Automatic Slot Fill Based on User Context
These additions improve role management and provide better control over variable permissions.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1nc21r.png)
**Legal Service Delivery:** A new **Compare Summary** sheet has been added for quick data comparison and tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1cqiiub.png)

**HRSD:** Two new columns have been added to the Record Producer sheet, enhancing data capture and template management.

| **List of Variable Set** | **Selected Variable Set** |
| ---- |
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_h1dz0.png)

**Content Debugging:** A new **Compare Summary** sheet has been added for quick data comparison and tracking.
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_12tw081.png)
**Catalog Item:** Two new columns have been added to the Catalog Item sheet, enhancing data capture and management.

| **List of Variable Set** | **Selected Variable Set** |

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_gk1spu.png)
**Record Producer:** A new **Variable Set** sheet has been added to enhance data management and configuration control.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_sqydpv.png)
**Employee Document Management:** A new **Compare Summary** sheet has been added for easy data comparison and tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_4odb6g.png)
**Record Producer:** Seven new columns have been added to the Variable sheet:

1. List of Read Roles
2. Selected Read Roles
3. List of Create Roles
4. Selected Create Roles
5. List of Write Roles
6. Selected Write Roles
7. Disable Automatic Slot Fill Based on User Context

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1ibhdc1.png)
**Record Producer:** Two new columns have been added to the Record Producer sheet to enhance data capture and management.

| **List of Available For** | **Selected Available For** |

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_u8vys6.png)
**Catalog Item:** A new **Variable Set** sheet has been added to enhance data management and configuration tracking.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1ke5vg4.png)

### Deprecated Modules:

The following modules are deprecated:

1. HRSD
2. Knowledge Management
3. Journey
4. Choices 
5. Lifecycle Events 
6. Workplace Space Management
7. Catalog Item
8. Legal Service Delivery
9. Content Debugging 
10. Record Producer
11. Employee Document Management