> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.configbot.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ConfigBot for ServiceNow Release – Sept 19th, 2026 # Web Release * **Email Parsing Title Has Been Updated** The Email Parsing module title has been updated to Email Processing.   * **Dark Mode (Beta)** Dark Mode has been applied. You can switch between Light Mode and Dark Mode using the button in the header. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_l8tzjs.png) * **Upgrade Company Admin Privileges** Company Admin can assign Admin Only and Consultant Role to Users  # New Modules **Script and Jobs** **CMDB Health Correctness** **Upgrade Preview** **Dynamic Robotics** 1. **Script and Jobs** This module enables users to quickly generate workbooks for **Script Actions, Script Includes, and Scheduled Jobs.** The workbooks help identify newly added records, track changes occurred after each release, and validate those changes within the instance. You can also generate a workbook based on multiple instances and compare workbooks to see the difference. 2. **CMDB Health Correctness** This module helps users by quickly generate the data available in **Class Manager** to verify the accuracy of components related to the **Orphan Rule** and **Staleness Rule**. It also allows users to validate changes made in the instance after workbook generation and easily compare differences between two instances 3. **Upgrade Preview** This module enables users to efficiently analyze and prepare for ServiceNow upgrades through a centralized UI-based experience. It helps identify configuration changes, potential conflicts, and upgrade impacts before they are applied to the target instance. Users can review customized configurations, identify changes introduced by the upgrade, and validate upgrade-related differences directly within the instance. The module supports **upgrade analysis, and comparison** across different ServiceNow versions, helping users identify modified, added, or conflicting records and understand which configurations may require attention. Designed for **proactive upgrade management and risk reduction**, Upgrade Preview provides clear visibility into configuration differences and potential conflicts, helping administrators maintain configuration integrity and manage ServiceNow upgrades with greater control. 4. **Dynamic Robotics:** This module enables users to dynamically analyze and review **field-level access permissions** for specific records within a ServiceNow instance. Users can select a table and record identifier, allowing ConfigBot to dynamically retrieve the relevant form fields and assess their access permissions without relying on a predefined table structure. The module supports validation of **Read, Write, and Delete** access for individual fields based on a specified user and record. Users can also **Create and Update records** within the selected table, allowing them to validate record-level access and confirm that the expected changes can be performed successfully. # Enhancements 1. In the **Email Processing** a new sheet named **“Duplication Rules”** has been added. * The **Duplication Rules** is used to configure rules for identifying and handling duplicate records in **ServiceNow** Security Operations. * It defines the identifying fields and the action to perform on duplicates, such as Create as Child, Update, or Ignore. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_l7sufs.png) 2. In the **Email Processing** a new sheet named **“Ingestion Rules”** has been added. * The **Ingestion Rules** is used to define email matching rules for identifying and filtering incoming user-reported phishing emails in ServiceNow Security Operations. * It defines the conditions and rule type, such as Allow or Deny, to determine whether an incoming email should be processed as a user-reported phishing email. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1kknqqq.png) 3. In the **Group & Tags** a new sheet named **“Filter Groups”** has been added. * **Groups and Tags Filter** is a configuration mechanism in ServiceNow Security Operations that allows organizations to control and scope security records by applying conditions based on assignment groups and tagged resources. * It ensures that security events, vulnerabilities, or incidents are routed, displayed, and managed only by the relevant teams and for the relevant assets.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1mt8gd3.png) 4. In the **Group & Tags** a new sheet named **“FLTR GRP ADV COND”** has been added. * The **Filter Group Advance Condition** is used to define additional conditions that associate multiple filter groups in ServiceNow Security Operations. * It allows multiple filter groups to be combined with a parent filter group by defining the child filter group, mapped field, and condition order. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_5yyfpk.png) 5. In the **Group & Tags** sheet named **“Config”**  two new columns have been added namely “**Maintain Update Set**” and “**Update Set Name**”. * These two new  columns will help you to capture updates in specified update set during automation. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_lri7aa.png) 6. In the **Email Processing** sheet named **“Config”** a new column has been added namely “**Duplication Rules Record Value**”. * This column is used during Compare Iteration to determine how records are compared. The records are compared based on the selected value in the **Duplication Rules Record Value** column. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1bjb4yv.png) 7. In the **Email Processing** sheet named **“Config”** a new column has been added namely  “**Ingestion Rule Record Value**”. * This column is used during Compare Iteration to determine how records are compared. The records are compared based on the selected value in the **Ingestion Rule Record Value** column. ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_80gklz.png) ### Instance Comparison Updates  Steps highlighted are added to the config sheet after executing the Prepare.  This will allow users to generate and compare iterations of **Response Templates**, **Connected Content**, **Transform Maps**, and **Integration Documents** modules using Instance Comparison.  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_z8ey91.png) ### Report Section Enhancements  1. New report content has been added for the following modules:  * Response Templates  * Connected Content  * Transform Map  * Integration Document    2. Relevant data has been added to the report based on the generated workbook sheets.  * Total Record  * Missing Record  * Field Level Variation  ### Tiles Created Based on Workbook Sheets  1. **Response Templates** * Response Template  * Channels  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_x9sq7c.png) 2. **Connected Content**  * Topics  * Connected Content  * Featured Content  * Quick Link  * External Link  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_179ksxn.png) 3. **Transform Map**  * Table Transform Map  * Transform Entry Field Map  ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_16p5nva.png) 4. **Integration Document**  * Step Instances  * Connection & Credential Alias  * Connections  * Connection Attributes  * REST Messages  * REST Message Headers  * HTTP Methods  * HTTP Headers  * HTTP Query Parameters  * REST Variable Substitutions  * SOAP Messages  * SOAP Message Functions  * SOAP Message Imports  * SOAP Variable Substitutions ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_nbk3ys.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1bmfdl5.png) ###### Updated Modules: The module listed below has been updated, and the workbook will need to be refreshed or recreated. Please refer to the Knowledge Article for further details. [__https://help.configbot.ai/en-us/article/configbot-sn-workbooks-deprecated-upgrade-workbook-id1h02/__](https://help.configbot.ai/en-us/article/configbot-sn-workbooks-deprecated-upgrade-workbook-id1h02/) 1. **Group & Tags** 2. **Email Processing**