> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.configbot.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# ConfigBot for ServiceNow – Robotics - Knowledge Articles

The process of testing and validating User Criteria in ServiceNow is highly time-consuming due to extensive back-and-forth required to verify form access for different users. The ConfigBot for ServiceNow Robotics – Knowledge Article significantly streamlines this process, making it faster, more efficient, and less error-prone, ensuring comprehensive validation without missing any access scenarios.
 
The following article explains how to use the Robotics Knowledge Article module in ConfigBot to analyze associated Operation in Knowledge Articles modules. 

**Step 1: Log in to** **ConfigBot** 

Enter your username and password on the login page, then click Submit to access your ConfigBot portal. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_19igp4r.png)
 
**Step 2: Access the Robotics Knowledge Articles Module** 

From the ConfigBot dashboard, navigate to the Robotics, and click on the Robotics Knowledge Article module tile to open it. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1gkep9n.png)

**Step 3: Create a New Iteration** 

Click the Add New Iteration button 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_78dvjf.png)

 
* Enter the Iteration Number 
* Select the Workspace or ADD NEW Workspace 
* Enter Host Address 
* Choose the Instance Type 
* Enter your Company ID and Username 
* Add a short Description 
* Then click Submit to create the iteration 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1eyvlld.png)
After filling in all details, click Submit to create your iteration. 

**Step 4: Prepare Sheet (Initial Execution)** 

Once the iteration is created, click on the Hamburger Menu and select Prepare Sheet. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_wd564r.png)

In the pop-up window: 
* Enter your ServiceNow password 
* Add any execution notes (optional) 
* Select Prepare Sheet (to only backfill the data) 
* Click Confirm and Start to process execution 
 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_dfx22v.png)

This step prepares the workbook with the basic configuration setup. 

**Step 5: Configure Data in Workbook** 

Once status shows complete click on sheet icon to open generated workbook 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1j1wysf.png)

 
Navigate to the Knowledge Articles Sheet. 
 
Here you can see Knowledge Articles sheet, with successfully backfilled data from instance. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_k6et3.png)


To Execute Operations to check read access to Knowledge Articles, fill the data in the following columns. 
* **In Column E “Impersonated By”** - provide the desired user ID, or leave it blank so it will consider the login person 
* **In Column F “Capture Evidence”** - provide the Yes/No to capture snapshots that will be visible in logs 
* In **Column H – “Knowledge Article,”** select the knowledge article for which you want to verify **View Read Access**. The related fields will be automatically populated once the knowledge article is selected.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_2fhh1s.png)

Make sure to pending the status of each record before running automation. 

**Step 6: Start Configuration** 

Once your configuration data is set 
* Return to your iteration in ConfigBot. 
* Click on the Hamburger Menu and select Request Reprocess. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_m803gp.png)


Click the Hamburger Menu again and this time select Start Automation

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_cnosv.png)
In the pop-up window: 
* Enter your ServiceNow password 
* Add any notes 
* Select the Knowledge Article checkbox as we have only one sheet 
* Click Confirm and Start to execute 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1mnyq73.png)

**Step 7: Monitor Progress** 
You can click the information (i) icon on your iteration to monitor the processing status in real time and logs. 
![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1lqjbi.png)](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image\_t2edf8.png)

Once the execution Complete, Navigate to your workbook to review your results. 

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1dfm9j.png)

 
You can see that **Column G – “Has View”** is populated with **Yes** or **No** values.
* **Yes:** Indicates that the respective user can view the selected knowledge article and has **read access** on the Employee Center portal.
* **No:** Indicates that the respective user cannot view the selected knowledge article and **read access is denied**.
You can also view the **logs** to review details for a specific record.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/3/b/7/43b7e9fbd033000/image_1p718ht.png)
See, instead of manually verifying by impersonating each user and navigate to record, **ConfigBot’s Robotics Knowledge Articles** module automates the entire process, providing comprehensive structured sheet where we can verify bulk of records in a single execution. 

Thank you!