> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.configbot.ai/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # ConfigBot for ServiceNow - User Permissions ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_15hhg1o.png) The following Permissions are required to be granted to the Configbot users for the respective modules. 1. **HRSD ** * HR Service * Task **Plugin name:** Human Resource Scoped App: Core (com.sn_hr_core). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_o84sxt.png) * Record Producer (OOTB – No plugin required) * Variables (OOTB – No plugin required) * Question Choices (OOTB – No plugin required 2. **Lifecycle Event** * Lifecycle Event * Activity Set * Activities * Task Template **Plugin name:** Human Resources Scoped App: Lifecycle Events(com.sn_hr_lifecycle_events). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_1i5xr91.png) **Plugin name:** Human Resources Scoped App: Lifecycle Events for Enterprise(com.sn_hr_lifecycle_ent). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_1a0nfge.png) 3. **Notification** * Notification (OOTB – No plugin required) * Notification Translation **Plugin name:** Glide Notification Translation (com.glide.notification.translation). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_1ic173z.png) 4. **Service Level Agreement** * SLA **Plugin name:** Service level management(com.snc.sla). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_8etkns.png) 5. **Knowledge Base** * Knowledge Base (OOTB – No plugin required) * Knowledge Article (OOTB – No plugin required) * AQI Checklist (OOTB – No plugin required) * Checklist Question (OOTB – No plugin required) 6. **Catalog Item** * Catalog Item (OOTB – No plugin required) * Variable (OOTB – No plugin required) * Catalog categories (OOTB – No plugin required) * Catalogs (OOTB – No plugin required) * Order Guide (OOTB – No plugin required) * Rule Base (NOT SURE) 7. **Assignment Rules** * Assignment Rules (OOTB – No plugin required) 8. **Group** * Group (OOTB – No plugin required) * Group Member (OOTB – No plugin required) * Group Roles (OOTB – No plugin required) 9. **HR Criteria** * HR Criteria * HR Conditions **Plugin name:** Human Resource Scoped App: Core (com.sn_hr_core). **NOTE: HR Criteria is already included in Human Resource Scoped App: Core plugin.** 10. **Response Template** * Response Template (OOTB – No plugin required) * Channels (OOTB – No plugin required) 11. **Connected Content** * Topics (OOTB – No plugin required) * Connected Content (OOTB – No plugin required) * Featured Content (OOTB – No plugin required) * Quick Link (OOTB – No plugin required) * External Link (OOTB – No plugin required) 12. **Choices** * Choices (OOTB – No plugin required) 13. **HR Survey** * Surveys * Metric Categories * Assessment Metrics * Assessment Metrics Definition * Trigger Conditions **Plugin name:** Human Resource Scoped App: Core (com.sn_hr_core). **NOTE: HR Survey is already included in Human Resource Scoped App: Core plugin.** 14. **Legal Simple Contract** * Contract Types * Template Blocks * Document Template Block Content * Internal Signatories * Contract Template Rules * Deflection Rules **Plugin name:** Legal Simple Contracts (sn_lg_contracts). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_ev4fc8.png) 15. **Employee Document Management** * Employee Document Type * Security Policy * EDT Security Policies * Retention Policy **Plugin name:** Employee Document Management (com.sn_employee_document_management). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_6lczhm.png) **Plugin name:** Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App(com.sn_hr_employee_files_pa). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_1a9d2r9.png) 16. **UI Policies** * UI Policies (OOTB – No plugin required) * UI Policy Action (OOTB – No plugin required) * Catalog UI Policies (OOTB – No plugin required) * Catalog UI Policy Action (OOTB – No plugin required) 17. **Tables Management** * Views (OOTB – No plugin required) * Form Section (OOTB – No plugin required) * Form Element (OOTB – No plugin required) * List Layout (OOTB – No plugin required) * List Element (OOTB – No plugin required) * Field Management (OOTB – No plugin required) * Dictionary Override (OOTB – No plugin required) * HR Agent Workspace (Plugin Required, mentioned below) **Plugin name:** Agent Workspace for HR Case Management (sn_hr_agent_ws). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_kckgn2.png) 18. **Roles and Groups Management** * ACL (OOTB – No plugin required) * Groups (OOTB – No plugin required) * Group Member (OOTB – No plugin required) * Group Roles (OOTB – No plugin required) 19. **Workplace Lease Admin** * Workplace Contracts * Workplace Contracts Services * Assets Covered * Documents **Plugin name: **Workplace Lease Administration (sn_wsd_la). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_17yaajk.png) 20. **Legal Service Delivery** * Practice Areas * Intake Forms * Matter Templates * Matter Phase Templates * Matter Task Templates **Plugin name:** Legal Matter Management (sn_lg_matter). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_8dmkl0.png) 21. **Workplace Space Management** * Regions * Sites * Campuses * Buildings * Floors * Areas * Rooms * Spaces **Plugin name**: Workplace Space Management (sn_wsd_spcmgmt). ![](https://storage.crisp.chat/users/helpdesk/website/43b7e9fbd033000/image_1wma6i3.png) 22. **ROB HR** * Data - > Reverse only * HR Case **NOTE: HR Case is already included in Human Resource Scoped App: Core plugin.** 23. **Impact Analysis** * UI Policy (OOTB – No plugin required) * Client Script (OOTB – No plugin required) * Business Rules (OOTB – No plugin required) * Notifications (OOTB – No plugin required) * HR Criteria (included in Human Resource Scoped App: Core plugin) * Service Level Agreement Service level management(com.snc.sla) * Assignment Rules (OOTB – No plugin required) * Matching Rules (OOTB – No plugin required) * Transform Maps (OOTB – No plugin required) * Scheduled Job (OOTB – No plugin required) * Script Includes (OOTB – No plugin required) 24. **Platform Translations** * Translated Name / Field [sys_translated] (OOTB – No plugin required) * Messages [sys_ui_message] (OOTB – No plugin required) * Field label [sys_documentation] (OOTB – No plugin required) * Choice [sys_choice] (OOTB – No plugin required) * Translated Text [sys_translated_text] (OOTB – No plugin required) 25. **Translation Catalog Item** * Catalog Item (OOTB – No plugin required).