May 23rd, 2026 Release

What's New on Site?

ConfigBot for ServiceNow

New Modules:

We’re expanding **ConfigBot’s **capabilities with the launch of additional new modules.

Instance Comparison

ConfigBot for ServiceNow simplifies cross-instance comparison by automatically identifying configuration differences, missing components, customization changes, and field-level variations across Development, QA, UAT, and Production environments.
The module analyzes Tables, Business Rules, UI Policies, Plugins, CMDB, HRSD artifacts, and Workspaces to support release validation, upgrade verification, and environment consistency.

Key Benefits:

• Automated instance comparison
• Detection of configuration differences
• Faster upgrade and release validation
• Reduced manual effort
• Improved environment consistency

Upgrade Analysis

Upgrading your ServiceNow instance can be risky. ServiceNow upgrades often get promoted to the target system, leading to deployment failures and post-upgrade issues. ConfigBot for ServiceNow solves this problem by quickly analyzing the impact of any object, including fields, tables, roles, and system properties. 
It highlights dependencies across Business Rules**, UI** Policies, UI Actions, Assignment Rules, and more, giving upgrade managers a clear view of potential issues. With ConfigBot, teams can proactively address risks, prevent upgrade failures, and ensure a smooth release. 

Key Benefits:

• Rapid impact analysis of ServiceNow objects  
• Minimized upgrade risks  
• Enhanced visibility for administrators  
• Faster, safer instance upgrades  

Upgrade smarter with ConfigBot for ServiceNow turn complexity into confidence. 

Enhancements

1. A new sheet named “Compare Summary” has been added to Dependency + Risk Analysis.

2. In Dependency + Risk Analysis, two new columns, “API Name and Field API Name” have been added to the Script Include sheet.

3. In the Table Management Config sheet, a new column named “Module” has been added.

Deprecated Modules:

The module listed below has been updated, and the workbook will need to be refreshed or recreated: ... Please refer to the Knowledge Article for further details.

https://help.configbot.ai/en-us/article/configbot-sn-workbooks-deprecated-upgrade-workbook-id1h02/

1. Dependency + Risk Analysis
2. Table Management

Updated on: 05/25/2026