Enhancements

1. A new worksheet, "SecOps - VR," has been added to the Upgrade Analysis workbook.
2. • SecOps - VR (Security Operations – Vulnerability Response) is used to validate the impact of changes introduced in the latest release notes.

2. A new "Identifier Record Value" column has been added to the configuration sheet of the Class Manager component.
3. • This column is used during Compare Iteration to determine how records are compared. The records are compared based on the selected value in Identifier Record Value column.

3. A new "Recommended Fields Record Value" column has been added to the configuration sheet of the Class Manager component.
4. • This column is used during Compare Iteration to determine how records are compared. The records are compared based on the selected value in Recommended Fields Value column..

New Modules:

We’re expanding  ConfigBot’s capabilities with the launch of additional new modules.

1. Group & Tags
2. Email Parsing

Group & Tags

In ServiceNow Security Operations, Security Tags, Groups, and Tag Rules are used to categorize and manage records such as security incidents, observables, and vulnerable items while enforcing access controls.

With ConfigBot for ServiceNow, you can create and manage Security Tags, Groups, Tag Rules, and other related configuration records. The Compare feature enables you to identify and review configuration differences between ServiceNow instances, helping maintain consistency, strengthen governance, and streamline configuration management across environments.

Email Parsing

Email Parsing in ServiceNow processes incoming emails and extracts structured information to automatically create or update records.
With ConfigBot for ServiceNow, you can create and manage Email Parsing configurations.

The Compare feature enables you to identify and review configuration differences between ServiceNow instances, helping maintain consistency, strengthen governance, and streamline configuration management across environments.

Updated Modules:

The module listed below has been updated, and the workbook will need to be refreshed or recreated: ... Please refer to the Knowledge Article for further details.

https://help.configbot.ai/en-us/article/configbot-sn-workbooks-deprecated-upgrade-workbook-id1h02/

1. Upgrade Analysis 
2. Class Manager Components

Updated on: 09/17/2026