ConfigBot for ServiceNow – Assignment Rules

Assignment Rules for ServiceNow help teams efficiently manage and configure assignment logic within their ServiceNow environment. It centralizes routing configurations in a single, intuitive spreadsheet interface, making it easy to manage, update, and maintain automated assignment processes across various business functions.

Designed for scalability and precision, Assignment Rules empowers teams to automate task distribution, improve operational efficiency, and maintain consistent routing logic throughout the ServiceNow platform. 

The following article explains how to use the Assignment Rules module in ConfigBot to perform different operations. 

Step 1: Log in to ConfigBot 

Enter your username and password, then click Submit to access the portal. 

Step 2: Access the Service level Agreement Module: 

From the Home Screen, Navigate to Platform and click on the Assignment Rules module tile. 

Step 3: Create a New Iteration 

Click the Add New Iteration button 

• Enter the Iteration Number 
• Select the Workspace or ADD NEW Workspace  
• Enter Host Address  
• Choose the Instance Type  
• Enter your Company ID and Username  
• Add a short Description  

After filling in all details, click Submit to create your iteration. 

Step 4: Set the Filter Configuration: 

Once the iteration is created, open the workbook and navigate to Config Sheet and select filter type, in fig below, I have selected fetch All filter type so it will fetch all records present in the instance 

You can also select other filters type   

• Fetch All: will fetched all the records from the instance  
• Fetch All, except these: will fetch all records except those that are mentioned in the next column.  
• Fetch Only: will fetch the records that are mentioned in the next column.  
• Fetch Active Only: will only fetch active records.  
• Fetch In Active Only: will only fetch inactive records.  
• Fetch By Query: will only fetch records that are associated with the query  

Step 5: Generate Workbook

Once the iteration is created, click on the Hamburger Menu and select Generate workbook. 

In the pop-up window:  

• Enter your ServiceNow password  
• Add any execution notes (optional)  
• In Advanced Options, Select All box to Generate workbook (As we want to generate all sheets). 
• Click Confirm and Start to process execution 

This step prepares the workbook with the basic configuration setup and backfilled the data from ServiceNow instance. 

Step 6: Review Results 

Once the execution status changes to Complete, open the generated workbook. You will notice that the sheet backfilled with the data 

Automation (Configure Records using ConfigBot): 

Step 1: Open Generated Workbook:

• Click on sheet icon to open generated workbook
• Navigate to the desired Sheet (Assignment Rules)  
• Create and configure the records. 

To Start Configuration for Automation:

Step 1: Navigate to Assignment Rules Sheet, Create the Assignment Rule according to your configuration. 

Step 2: Finally, navigate to the Config sheet. Set Maintain Update Set to Yes and enter the desired Update Set Name.

Note: Make sure to pending the status of each record before running automation. 

Step 2: Start Configuration

Once your configuration data is set  
Return to your Workspace.  
Click the Hamburger Menu and select Request Reprocess. 

Click the Hamburger Menu again and this time select Start Configuration 

In the pop-up window: 

• Enter your ServiceNow password 
• Add any notes  
• Select the Advance options boxes to which sheets you configured.  
• Click Confirm and Start to execute 

Note: Select check boxes options as per your Configuration, then click Confirm and Start after Configuration.  

Step 3: Result Overview 

You can click the Information logs (🛈) icon on your iteration to monitor the processing status in real time and Logs. 

Once the execution Complete, proceed to review your results. 

You will notice highlights across multiple tabs: 

• Red Highlights → Indicate configuration differences between the values currently maintained in the sheet and those available in the ServiceNow instance. These highlights help identify areas where changes have been made or where the configurations are not aligned.  
• Green Highlights → Indicate matching configuration values between the sheet and the ServiceNow instance, confirming that no configuration changes have been identified. 

Validation (Validate Configuration Changes from the sheet): 

Step 1 – Open the Generated workbook 

Click on the sheet icon to open the generated workbook 

Step 2 – Change the status to Pending  

Navigate to the desired sheet for which you want to validate the data and change the Processing Status to “Pending” 

Step 3 – Start Execution (Validation) 

Once the Processing Status is set to “Pending, close the workbook and navigate back to workspace 

Click on the hamburger menu icon and select “Request Reprocess” 

Click on the hamburger menu icon one more time and now select “Start Validation” 

In the pop-up window: 

• Enter your ServiceNow instance password. 
• Add any execution notes 
• Select the checkbox for the desired sheet 

Click Confirm and Start After Configuration. 

Step 4: Review Results: 

Once the execution status changes to Complete, open the generated workbook. 

You will notice highlights across multiple tabs: 

• Red Highlights → Indicate configuration differences between the values currently maintained in the sheet and those available in the ServiceNow instance. These highlights help identify areas where changes have been made or where the configurations are not aligned.  
• Green Highlights → Indicate matching configuration values between the sheet and the ServiceNow instance, confirming that no configuration changes have been identified. 

Compare (Compare Between Two Executions): 

Step 1 – Should have two Generated Workbooks   

Ensure that you have two workbooks generated.  

Step 2 – To Start Compare Execution: 

Click on the hamburger menu icon and select “Request Reprocess” 

Click on the hamburger menu icon again and this time select “Compare iteration” 

In the pop-up window: 

• Select the iteration you want to compare against. 
• Click Confirm and Start to start the execution process. 

Once the status shows complete, open the workbook and navigate to each sheet to see the changes 

You can notice highlights across multiple tabs: 

• Red Highlights – Indicate differences between the two iterations. 
• Green Highlights – Indicate matching values across both workbooks. 

These color-coded results allow you to instantly identify what has changed or remained consistent between the two ServiceNow instances. 

Or we can also Navigate to the “Compare Summary” Sheet, to find the differences 

This Sheet provides a quick and reliable way to verify data consistency between executions. Instead of manually inspecting records, you can visualize differences and matches in a structured tabular form. 

Thank You.

Updated on: 09/12/2026