Knowledge Base Articles for ConfigBot for Service Now
Dependency + Risk Analysis VS HR and IT Analysis
Some readersConfigBot SN - Workbooks Deprecated / Upgrade Workbook
Workbooks Deprecated / Upgrade Workbook (ServiceNow – ConfigBot)
A deprecated workbook in ConfigBot for ServiceNow is a workbook that no longer maintains a bidirectional connection with a ServiceNow instance. This usually happens when our development team needs to alter the workbook’s formatting for one of the following reasons:
Service Now undergoes a significant change with a new release or feature.
We modify the workbook based on client feedback.
You can identify a deprecatedSome readersConfigBot for ServiceNow - HR & IT Analysis
Manually identifying the associated components working for an HR Service in ServiceNow can be a time-consuming process. Navigating through multiple related tables, scopes, and HR Services often requires repetitive checks and validations.
The HR & IT Analysis Module in ConfigBot for ServiceNow automates the identification of dependencies and related components across both HR and IT services. It provides full visibility into instance configurations, allowing users to retrieve all relevant items iSome readersConfigBot for ServiceNow - Navigation Menu Validation
Sometimes, after an instance upgrade or version change, it becomes difficult to verify which users have access to specific applications or modules. Manually checking every role, application, and menu can be time-consuming. Using configbot we can easily see the ServiceNow menu applications and modules, also the workspace menu applications and modules.
With ConfigBot’s Navigation Menu Validation, you can easily analyze this data within a single sheet by just running one reverse.
The followinSome readersConfigBot for ServiceNow – Impact Analysis Security: Overprovisioned Users
Sometimes, high-level roles such as admin or securityadmin are assigned to users who may not actually need them. Identifying these over-provisioned roles typically requires manually reviewing each record — a time-consuming and error-prone process.
With ConfigBot’s Impact Analysis Security module, administrators can quickly identify users who hold critical or excessive roles, helping ensure proper access control and compliance.
The following article explains how to generate analySome readersConfigBot for ServiceNow - Dependency + Risk Analysis
Dependency + Risk Analysis enables you to track dependent object configurations and assess potential risks before making instance-level modifications. For example, before deleting a custom field or updating a dropdown value, you can quickly view all impacted configuration items, ensuring accurate and efficient change management.
The following article explains how to track records in a smooth way through dependency + Risk analysis
Step 1: Log in to ConfigBot
Enter your username aSome readersConfigBot for ServiceNow – Compare Data Between Instances
The following article explains how to use the Compare Data Between Instances feature in ConfigBot
Step 1: Log in to ConfigBot
Enter your username and password on the ConfigBot login page and click Submit to access your workspace.
Step 2: Select the Module for Comparison
From the ConfigBot dashboard, navigate to the module you want to compare—for example, NotificationsFew readersConfigBot for ServiceNow – Clone Data Between Instances
The following article explains how to clone data between two ServiceNow instances using ConfigBot
Step 1: Log in to ConfigBot
Enter your username and password on the login screen and click Submit to access your ConfigBot workspace
Step 2: Select the Module to Clone Data
From the ConfigBot dashboard, navigate to the module whose data you want to clone—for example, NotFew readersConfigBot for ServiceNow – Impact Analysis Security: Identifying Orphaned Groups
In some instances, groups may exist without members or assigned roles. Using Impact Analysis Security in ConfigBot, administrators can easily identify such orphaned groups to streamline access management, remove unused groups, and enhance overall compliance.
Follow the steps below to generate the analysis and view orphaned groups in your instance:
Log in to ConfigBot
Enter your username and password, then click Submit to access the portal.
(https://storaFew readersConfigBot for ServiceNow – Impact Analysis Security: Fetch Groups with the Same Role
Sometimes multiple groups in a ServiceNow instance may share the same role and identifying them manually requires opening each record one by one. Using the Impact Analysis – Security: Group with Same Role module, we can easily identify and analyze all groups that have identical roles assigned. This helps in auditing, managing access, and ensuring security compliance across the instance efficiently.
The following article explains how to identify and analyze groups in your instance that shareFew readersServiceNow Release January 31st, 2026
Jan 31st, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
URL Update
We are switching from app.configbot.ai to app.configbot.io, after release any request to app.configbot.ai will be redirected to app.configbot.io automatically.
New Modules:
Cross-Instance Update Set Analysis
Cross-Instance Update Set Analysis is a powerful feature that quickly highlights migrated changes across the Dev, Stage, Test, and Prod instances. It lets you quickly review dFew readersServiceNow Release February 14th, 2026
Feb 14th, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
New Module:
Groups & Roles Access Analysis:
The Groups & Roles Access Analysis feature enables users to easily compare different groups by highlighting similarities and differences in role assignments and group memberships.
With ConfigBot for ServiceNow, variations are automatically calculated by comparing group members and assigned roles across selected groups—delivering fast, precise, and 100% accurate resuFew readersServiceNow Release March 6th, 2026
March 6th, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
WEB RELEASE
Admin Only Role
A new user role called Admin Only has been added, which allows users to manage other users, assign and update their permissions, and access reports.
Updated Modal Layout
The Automation modal layout has been redesigned to improve usability and provide a cleaner, more structFew readersConfigBot for ServiceNow – Instance Comparison
Sometimes, after an instance upgrade or version change, it becomes difficult to verify configurations, customizations, and differences across multiple ServiceNow instances. The Instance Comparison module of ConfigBot helps organisations perform detailed multi-instance comparison and delta analysis to quickly identify gaps, missing components, customization differences, field-level variations, plugin discrepancies, and upgrade-related changes between environments.
The module generates a compFew readersConfigBot for ServiceNow – Platform Assessment
The Platform Assessment module of ConfigBot provides a comprehensive health and complexity assessment of a ServiceNow instance by analysing platform configurations, customizations, CMDB health, catalog complexity, plugin utilization, and operational metrics. It helps organizations understand overall platform maturity, upgrade readiness, governance posture, and areas requiring optimisation.
The module generates assessment reports covering platform complexity, customization density, CMDB freFew readers
ConfigBot for ServiceNow - User Permissions
The following Permissions are required to be granted to the Configbot users for the respective modules.
HRSD
HR Service
Task
Plugin name: Human Resource Scoped App: Core (com.snhrcore).
Record Producer (OOTB – No plugin required)
Variables (OOTB – No plugin required)
Question ChoPopularConfigBot for ServiceNow - Robotics ITSM
The process of testing and validating Access Control Lists (ACLs) in ServiceNow is highly time-consuming due to the extensive back-and-forth required to verify form access for different users. The ConfigBot for ServiceNow Robotics - ITSM significantly streamlines this process, making it faster, more efficient, and less error-prone, ensuring comprehensive validation without missing any access scenarios
The following article explains how to use the Robotics ITSM module in ConfigBot to analyze assFew readersServiceNow Release January 17th, 2026
Jan 17th, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
New Module:
Platform Assessment Report
The Platform Assessment Report delivers a high-level overview of platform health and adoption by highlighting key metrics such as knowledge article usage, configuration item (CI) coverage, and the ratio of out-of-the-box (OOB) functionality to customizations. It also assesses catalog complexity, including variables, client scripts, and related components.
This report enablesFew readersServiceNow Release 18th April , 2026
April 18th, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
Enhancements
Connected Content Module: The Compare Summary sheet has been newly introduced.
Translation Connected Content : A new Compare Summary sheet has been added.
Connected Content Module: FivFew readersServiceNow Release March 28, 2026
March 28, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
Enhancements
HRSD: Eight new columns have been added to the HR Service sheet within the HRSD module:
Case Creation Service Config
Automatically Close Case
Close When
Close Offset
Workflow
Flow
Automatically Move Attachments
Employee Document Type
HRSD: A new column, “Template”,Few readersHow ServiceNow ConfigBot Supports Day-to-Day Activities for Platform Owners
Overiew of the Platform Owner Role
The ServiceNow Platform Owner is the designated authority responsible for the overall governance, health, and strategic direction of the ServiceNow platform within an organization. This individual does not operate in isolation; rather, the Platform Owner leads a structured team and acts as a decision-maker, coordinator, and escalation point rather than performing all technical tasks independently.
Platform Administration and GovernanceFew readersConfigBot Prerequisites for Supported ServiceNow Modules
ConfigBot Prerequisites for Supported ServiceNow Modules
Before executing any ConfigBot module in a ServiceNow instance, ensure that all required plugins are activated and the necessary roles are assigned to the execution account.
Missing plugins or insufficient permissions may result in:
Incomplete automation execution
API failures
Inaccessible tables or records
Record creation failures
Inaccurate assessment or comparison results
HR Service & Record PFew readersBoosting Administrator Productivity with ServiceNow ConfigBot
Overview of the System Administrator Role
A ServiceNow System Administrator is responsible for the administration, configuration, maintenance, security, and optimization of the ServiceNow platform. The role focuses on low-code configuration, platform governance, user support, and continuous improvement to ensure the platform aligns with business requirements and operates efficiently.
2. Core ResponsibilitiesFew readers