Knowledge Base Articles for ConfigBot for Service Now

• Dependency + Risk Analysis VS HR and IT Analysis

  Aspect Dependency + Risk Analysis Module HR and IT Analysis Module Primary Purpose Analyze dependencies and risks across data relationships Analyze HR service dependencies and related IT/system records Data Fetching Logic Configbot fetches all data based on table column names and their values Configbot fetches all dependent records linked to HR services and other dependent tables | Dependency Scope | Column-level dependency acroPopular

• ConfigBot SN - Workbooks Deprecated / Upgrade Workbook

  Workbooks Deprecated / Upgrade Workbook (ServiceNow – ConfigBot) A deprecated workbook in ConfigBot for ServiceNow is a workbook that no longer maintains a bidirectional connection with a ServiceNow instance. This usually happens when our development team needs to alter the workbook’s formatting for one of the following reasons: Service Now undergoes a significant change with a new release or feature. We modify the workbook based on client feedback. You can identify a deprecatedSome readers

• ConfigBot for ServiceNow - Navigation Menu Validation

  Sometimes, after an instance upgrade or version change, it becomes difficult to verify which users have access to specific applications or modules. Manually checking every role, application, and menu can be time-consuming. Using configbot we can easily see the ServiceNow menu applications and modules, also the workspace menu applications and modules. With ConfigBot’s Navigation Menu Validation, you can easily analyze this data within a single sheet by just running one reverse.  The followinSome readers

• ConfigBot for ServiceNow - HR & IT Analysis

  Manually identifying the associated components working for an HR Service in ServiceNow can be a time-consuming process. Navigating through multiple related tables, scopes, and HR Services often requires repetitive checks and validations. The HR & IT Analysis Module in ConfigBot for ServiceNow automates the identification of dependencies and related components across both HR and IT services. It provides full visibility into instance configurations, allowing users to retrieve all relevant items iSome readers

• ConfigBot for ServiceNow – Impact Analysis Security: Overprovisioned Users

  Sometimes, high-level roles such as admin or security_admin are assigned to users who may not actually need them. Identifying these over-provisioned roles typically requires manually reviewing each record — a time-consuming and error-prone process.  With ConfigBot’s Impact Analysis Security module, administrators can quickly identify users who hold critical or excessive roles, helping ensure proper access control and compliance.  The following article explains how to generate analySome readers

• ConfigBot for ServiceNow – Compare Data Between Instances

  The following article explains how to use the Compare Data Between Instances feature in ConfigBot Step 1: Log in to ConfigBot Enter your username and password on the ConfigBot login page and click Submit to access your workspace. Step 2: Select the Module for Comparison From the ConfigBot dashboard, navigate to the module you want to compare—for example, **NotificationsSome readers

• ConfigBot for ServiceNow - Dependency + Risk Analysis

  Dependency + Risk Analysis enables you to track dependent object configurations and assess potential risks before making instance-level modifications. For example, before deleting a custom field or updating a dropdown value, you can quickly view all impacted configuration items, ensuring accurate and efficient change management.    The following article explains how to track records in a smooth way through dependency + Risk analysis Step 1: Log in to ConfigBot Enter your username aSome readers

• ConfigBot for ServiceNow – Clone Data Between Instances

  The following article explains how to clone data between two ServiceNow instances using ConfigBot Step 1: Log in to ConfigBot Enter your username and password on the login screen and click Submit to access your ConfigBot workspace Step 2: Select the Module to Clone Data From the ConfigBot dashboard, navigate to the module whose data you want to clone—for example, **NotSome readers

• ConfigBot for ServiceNow – Impact Analysis Security: Identifying Orphaned Groups

  In some instances, groups may exist without members or assigned roles. Using Impact Analysis Security in ConfigBot, administrators can easily identify such orphaned groups to streamline access management, remove unused groups, and enhance overall compliance. Follow the steps below to generate the analysis and view orphaned groups in your instance: Log in to ConfigBot Enter your username and password, then click Submit to access the portal. ![](https://storaSome readers

• ConfigBot for ServiceNow – Impact Analysis Security: Fetch Groups with the Same Role

  Sometimes multiple groups in a ServiceNow instance may share the same role and identifying them manually requires opening each record one by one. Using the Impact Analysis – Security: Group with Same Role module, we can easily identify and analyze all groups that have identical roles assigned. This helps in auditing, managing access, and ensuring security compliance across the instance efficiently.  The following article explains how to identify and analyze groups in your instance that shareSome readers

• ServiceNow Release February 14th, 2026

  Feb 14th, 2026 Release What's New on Site?  ConfigBot for ServiceNow New Module: Groups & Roles Access Analysis: The Groups & Roles Access Analysis feature enables users to easily compare different groups by highlighting similarities and differences in role assignments and group memberships. With ConfigBot for ServiceNow, variations are automatically calculated by comparing group members and assigned roles across selected groups—delivering fast, precise, and 100% accurate resuFew readers

• ServiceNow Release January 31st, 2026

  Jan 31st, 2026 Release What's New on Site?  ConfigBot for ServiceNow URL Update We are switching from app.configbot.ai to app.configbot.io, after release any request to** app.configbot.ai** will be redirected to app.configbot.io automatically. New Modules: Cross-Instance Update Set Analysis Cross-Instance Update Set Analysis is a powerful feature that quickly highlights migrated changes across the Dev, Stage, Test, and Prod instances. It lets you quickly review dFew readers

• ServiceNow Release March 6th, 2026

  March 6th, 2026 Release What's New on Site?  ConfigBot for ServiceNow WEB RELEASE Admin Only Role A new user role called Admin Only has been added, which allows users to manage other users, assign and update their permissions, and access reports. Updated Modal Layout The Automation modal layout has been redesigned to improve usability and provide a cleaner, more structFew readers

• ConfigBot for ServiceNow – Platform Assessment

  The Platform Assessment module of ConfigBot provides a comprehensive health and complexity assessment of a ServiceNow instance by analysing platform configurations, customizations, CMDB health, catalog complexity, plugin utilization, and operational metrics. It helps organizations understand overall platform maturity, upgrade readiness, governance posture, and areas requiring optimisation. The module generates assessment reports covering platform complexity, customization density, CMDB freFew readers

• ConfigBot for ServiceNow – Instance Comparison

  Sometimes, after an instance upgrade or version change, it becomes difficult to verify configurations, customizations, and differences across multiple ServiceNow instances. The Instance Comparison module of ConfigBot helps organisations perform detailed multi-instance comparison and delta analysis to quickly identify gaps, missing components, customization differences, field-level variations, plugin discrepancies, and upgrade-related changes between environments.  The module generates a compFew readers

• ConfigBot for ServiceNow - User Permissions

  The following Permissions are required to be granted to the Configbot users for the respective modules. **HRSD ** HR Service Task Plugin name: Human Resource Scoped App: Core (com.sn_hr_core). Record Producer (OOTB – No plugin required) Variables (OOTB – No plugin required) Question ChoPopular

• ConfigBot for ServiceNow - Robotics ITSM

  The process of testing and validating Access Control Lists (ACLs) in ServiceNow is highly time-consuming due to the extensive back-and-forth required to verify form access for different users. The ConfigBot for ServiceNow Robotics - ITSM significantly streamlines this process, making it faster, more efficient, and less error-prone, ensuring comprehensive validation without missing any access scenarios  The following article explains how to use the Robotics ITSM module in ConfigBot to analyze assSome readers

• ServiceNow Release January 17th, 2026

  Jan 17th, 2026 Release What's New on Site?  ConfigBot for ServiceNow New Module: Platform Assessment Report The Platform Assessment Report delivers a high-level overview of platform health and adoption by highlighting key metrics such as knowledge article usage, configuration item (CI) coverage, and the ratio of out-of-the-box (OOB) functionality to customizations. It also assesses catalog complexity, including variables, client scripts, and related components.  This report enablesSome readers

• ServiceNow Release 18th April , 2026

  April 18th, 2026 Release What's New on Site?  ConfigBot for ServiceNow Enhancements Connected Content Module: The Compare Summary sheet has been newly introduced. Translation Connected Content :  A new Compare Summary sheet has been added. Connected Content Module: FivFew readers

• ServiceNow Release March 28, 2026

  March 28, 2026 Release What's New on Site?  ConfigBot for ServiceNow Enhancements HRSD: Eight new columns have been added to the HR Service sheet within the **HRSD **module: Case Creation Service Config Automatically Close Case Close When Close Offset Workflow Flow Automatically Move Attachments Employee Document Type HRSD: A new column, “Template”,Few readers

• How ServiceNow ConfigBot Supports Day-to-Day Activities for Platform Owners

  Overiew of the Platform Owner Role The ServiceNow Platform Owner is the designated authority responsible for the overall governance, health, and strategic direction of the ServiceNow platform within an organization. This individual does not operate in isolation; rather, the Platform Owner leads a structured team and acts as a decision-maker, coordinator, and escalation point rather than performing all technical tasks independently. Platform Administration and Governance | **ResponFew readers

• ConfigBot Prerequisites for Supported ServiceNow Modules

  ConfigBot Prerequisites for Supported ServiceNow Modules Before executing any ConfigBot module in a ServiceNow instance, ensure that all required plugins are activated and the necessary roles are assigned to the execution account. Missing plugins or insufficient permissions may result in: Incomplete automation execution API failures Inaccessible tables or records Record creation failures Inaccurate assessment or comparison results **HR Service & Record PFew readers

• Boosting Administrator Productivity with ServiceNow ConfigBot

  Overview of the System Administrator Role A ServiceNow System Administrator is responsible for the administration, configuration, maintenance, security, and optimization of the ServiceNow platform. The role focuses on low-code configuration, platform governance, user support, and continuous improvement to ensure the platform aligns with business requirements and operates efficiently. Core Responsibilities | Activity | ${coloFew readers