The following article explains how to use the Compare Data Between Instances feature in ConfigBot

Step 1: Log in to ConfigBot

Enter your username and password on the ConfigBot login page and click Submit to access your workspace.

Step 2: Select the Module for Comparison

From the ConfigBot dashboard, navigate to the module you want to compare—for example, Notifications.

Step 3: Open Your Workspace

Go to your desired workspace that contains the iterations you want to compare.

Within the workspace, ensure that you have two workbooks generated from different ServiceNow instances (as indicated by their Host Address and Company ID).

Step 4: Review Source Data

1. Open Workbook 1 and navigate to the Notifications sheet.
2. Observe the existing data.

3. Then, open Workbook 2 and go to the Notifications sheet to view the data from the second instance.

4. After reviewing, close both workbooks.

Step 5: Run Compare Iterations

Back in ConfigBot:

• Click the Hamburger Menu and select Compare Iterations.

• In the pop-up window, select the iteration you want to compare against.
• Click Confirm and Start to begin the comparison process.

Step 6: Monitor Progress

While the comparison is running, you can click the Information (ℹ️) icon to track the execution status in real time.

Step 7: Review Comparison Results

Once the execution status changes to Complete, open the generated workbook.

You will notice highlights across multiple tabs:

• Red Highlights → Indicate differences between the two iterations.
• Green Highlights → Indicate matching values across both workbooks.

These color-coded results allow you to instantly identify what has changed or remained consistent between the two ServiceNow instances.

The Compare Data Between Instances functionality in ConfigBot provides a quick and reliable way to validate data consistency between environments. Instead of manually inspecting records, you can visualize differences and matches in a structured, color-coded workbook, saving time, improving accuracy, and ensuring your instances remain synchronized and compliant.

Thank you!

Updated on: 10/16/2025