ConfigBot for ServiceNow - Cross-Instance Update Set Analysis
The ConfigBot for ServiceNow – Cross-Instance Update Set Analysis provides visibility into Customer Updates across multiple ServiceNow instances, allowing users to identify which source configuration updates are already present in the destination instance. The module compares Customer Updates data from the selected Source instance against one or more Destination instances, helping users identify matching and missing configurations without manually reviewing each instance.
This automation simplifies cross-instance validation, improves configuration visibility, and helps ensure consistency during update set migration and deployment activities.
The following article explains how to use the Cross-Instance Update Set Analysis module in ConfigBot to analyse associated Customer Updates across source and destination ServiceNow instances, identify which source updates are present in the selected destination instances, and review the comparison results.
Step 1: Log in to ConfigBot
Enter your username and password on the login page, then click Submit to access your ConfigBot portal.
Step 2: Access the Update Set Module
From the ConfigBot dashboard, navigate to the Platform, and click on Update Set module tile to open it.
Note: Cross-Instance Update Set Analysis does not directly support workbook configuration. It uses child iterations generated from the Update Set module, so first create iterations for the Source and Destination instances.
Step 3: Create a New Iteration
Click the Add New Iteration button
- Enter the Iteration Number
- Select the Workspace or ADD NEW Workspace
- Enter Host Address
- Choose the Instance Type
- Enter your Company ID and Username
- Add a short Description
- Then click Submit to create the iteration.
After filling in all details, click Submit to create your iteration.
Step 4: Generate Workbook (Reverse data from Instance into the Sheet):
Once the iteration is created. Click on the Hamburger Menu and select Generate Workbook.
the pop-up window:
- Enter your ServiceNow instance password
- Add any execution notes
- Select the checkbox for Select all
Then click Confirm and Start to prepare sheet.
Follow the same steps from Step 3 to Step 4 to generate iterations for the remaining instances.
Here, you can see that I have generated four iterations, which will be used for the analysis.
Step 5: Access Cross Instance Update Set Analysis Module
Back ConfigBot dashboard, navigate to the Platform, and click on Update Set module tile to open it.
Step 6: Create a New Iteration
Click the Add New Iteration button
In the pop-up window:
- Enter the Iteration Number
- Select the Workspace or ADD NEW Workspace
- Add a short Description
- Then click Submit to create the iteration
Step 7: Start Execution (Generate Analysis)
once the iteration is created, click on the Hamburger Menu and select Generate Workbook.
In the pop-up window:
- Select Source Iteration: Select the iteration you want to use as the source for comparison.
- Select Destination: Select the destination instance where you want to verify whether the updates are present.
- Write any execution notes
- Select radio button for “Customer Updates”
- And click on Confirm and Start button
Notes: One Source and at least one Destination are mandatory to run an iteration, with a maximum of three Destinations allowed per iteration.
Step 8: Review Result
Once the status shows complete, click on the sheet icon and open the generated workbook.
Here you can see, Source Customer Updates data is captured in Columns C through G, while the comparison results are displayed in Columns L through N, with Destination* as the header column.
The checkboxes indicate whether the Customer Update is present in the respective Destination instance.
This is how ConfigBot for ServiceNow – Cross-Instance Update Set Analysis provides a quick and reliable way to verify Customer Update consistency across instances. Instead of manually inspecting records, you can easily identify which updates are present or missing and visualize the results in a structured, tabular format.
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Updated on: 09/07/2026
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