ConfigBot for ServiceNow – Impact Analysis Security: Groups - Inactive User
Sometimes, inactive users may remain members of groups, potentially resulting in unnecessary access and creating security or compliance risks. Identifying these users typically requires manually reviewing group memberships across the instance, a time-consuming and error-prone process.
With Impact Analysis Security module – Groups: Inactive User, administrators can quickly identify inactive users who are still members of groups, helping ensure that group memberships remain accurate, access is appropriately managed, and unnecessary permissions are removed.
The following article explains how to use the Impact Analysis Security module – Groups: Inactive User feature to perform operations.
Step 1: Log in to ConfigBot
Enter your username and password, then click Submit to access the portal.
Step 2: Access the Impact Analysis Security Module
From the Home Screen, click on the Impact Analysis Security module tile.
Step 3: Create a New Iteration
Click the Add Iteration button
- Enter the Iteration Number
- Select the Workspace
- Enter Host Address
- Choose the Instance Type
- Enter your Company ID and Username
- Add a short Description
- Then click Submit to create the iteration.
Step 4: Open the Workbook
Once the iteration is created, open the workbook.
Navigate to Config Sheet and select filter type, in fig below, I have selected fetch only filter type so it will only fetch the data present in the instance related to given value.
Note: You can also select other filter type
- Fetch All: will fetched all the records from the instance
Step 5: Start Configuration (Generate Workbook)
Once the config filter is set, close the workbook and back to your workspace.
Click the Hamburger Menu and select Generate Workbook.
In the pop-up window:
- Enter your ServiceNow instance password
- Add any execution notes
- Select the checkbox for Groups - Inactive User , as we only executing iteration for this specific sheet.
Then click Confirm and Start to start execution.
Step 6: Review Results
Once the status shows Complete, open the generated workbook.
Navigate to the Groups – Inactive User sheet to view all groups in which inactive users are still members.
With Impact Analysis Security - Inactive Users feature, administrators can quickly identify inactive users who are still members of groups.
This proactive analysis helps:
- Maintain accurate group memberships
- Reduce unnecessary access and security risks
- Streamline access management by identifying outdated user associations
- Support compliance and effective access governance
Thank you!
Updated on: 09/09/2026
Thank you!