The ConfigBot for ServiceNow – Update Sets module enables users to efficiently reverse and compare Update Sets and Customer Updates within ServiceNow. The module provides a centralized way to retrieve and analyze Update Set configurations and their associated Customer Updates, helping users understand configuration changes, identify differences between instances, and verify that required updates are present and aligned.

By simplifying Update Set and Customer Update analysis, ConfigBot reduces manual effort, improves configuration visibility, and supports more efficient instance comparison and release management.

The following article explains how to use the  Update Set module in ConfigBot to perform operations. 

Step 1: Log in to ConfigBot 

Enter your username and password on the login page, then click Submit to access your ConfigBot portal. 

Step 2: Access the Update Set Module 

From the ConfigBot dashboard, navigate to the Platform, and click on Update Set module tile to open it. 

Step 3: Create a New Iteration 

Click the Add New Iteration button 

• Enter the Iteration Number 
• Select the Workspace or ADD NEW Workspace 
• Enter Host Address 
• Choose the Instance Type 
• Enter your Company ID and Username 
• Add a short Description 

After filling in all details, click Submit to create your iteration. 

Step 4: Set the Filter Configuration 

Once the iteration is created, open the workbook and navigate to Config Sheet and select filter type, in fig below, I have selected fetch All filter type so it will fetch all records present in the instance

You can also select other filter type 

• Fetch All: will Fetched all the records from the instance 
• Fetch All, except these: will fetch all records except those that are mentioned in the next column 
• Fetch Only: will fetch the records that are mentioned in the next column. 
• Fetch By Query: will only fetch records that are associated with the query 

Step 5: Generate Workbook: 

Once the iteration is created. Click on the Hamburger Menu and select Generate Workbook.

the pop-up window: 

• Enter your ServiceNow instance password  
• Add any execution notes 
• Select the checkbox for Select all 

Then click Confirm and Start to prepare sheet. 

This step backfilled the data from ServiceNow instance. 

Step 6: Review Results 

Once the execution status changes to Complete, open the generated workbook. You will notice that the sheet backfilled with the data 

Compare (Compare Between Two Executions)

Step 1: Should have two Generated Workbooks 

Ensure that you have two workbooks generated. 

Step 2: To Start Compare Execution: 

Click on the hamburger menu icon and select “Request Reprocess”. 

Click on the hamburger menu icon again and this time select “Compare iteration”. 

 In the pop-up window: 

• Select the Iteration you want to compare against. 
• Click Confirm and Start to start the execution process. 

Once the status shows complete, open the workbook and navigate to each sheet to see the changes.

You can notice highlights across multiple tabs: 

• Red Highlights – Indicate differences between the two iterations. 
• Green Highlights – Indicate matching values across both workbooks. 

These color coded results allow you to instantly identify what has changed or remained consistent between the two ServiceNow Instances. 

Or we can also Navigate to the “Compare Summary” Sheet, to find the differences 

This Sheet provides a quick and reliable way to verify data consistency between executions. Instead of manually inspecting records, you can visualize differences and matches in a structured tabular form. 

Thank You.

Updated on: 09/14/2026