Jan 17th, 2026 Release 

What's New on Site? 

ConfigBot for ServiceNow 

New Module:

• Platform Assessment Report 

The Platform Assessment Report delivers a high-level overview of platform health and adoption by highlighting key metrics such as knowledge article usage, configuration item (CI) coverage, and the ratio of out-of-the-box (OOB) functionality to customizations. It also assesses catalog complexity, including variables, client scripts, and related components. 

This report enables business and IT leadership to quickly evaluate platform maturity, user adoption, and opportunities for optimization.

Key focus areas include: 

• Platform Complexity Score 
• Request Catalog 
• Customization Density 
• CMDB Freshness 
• Login Stats 
• Catalog Complexity 
• CMDB Volume 
• Foundation Data

Enhancements: 

1. Group

In ServiceNow, the same record can sometimes have different Sys IDs, especially when records are created manually across multiple instances. To address this, the ConfigBot for ServiceNow enables clients to compare records using the Group Record Value column in the Config sheet, based on the Name and Sys ID options selected by the user. 

A new column ‘’Group Record Value’’ is added in the Config sheet.  

2. Groups, Roles & Security Analysis

In ServiceNow, the same record can sometimes have different Sys IDs, especially when records are created manually across multiple instances. To address this, the ConfigBot for ServiceNow enables clients to compare records using the Group Record Value column in the Config sheet, based on the Name and Sys ID options selected by the user. 

A new column ‘’ Group Record Value’’ is added in the Config sheet.  

3. Impact Analysis Security: 

In ServiceNow, the same record can sometimes have different Sys IDs, especially when records are created manually across multiple instances. To address this, the ConfigBot for ServiceNow enables clients to compare records using the Orphaned Groups - Record Value column in the Config sheet, based on the Name and Sys ID options selected by the user. 

A new column ‘’ Orphaned Groups - Record Value’’ is added in the Config sheet.

4. Dependency + Risk Analysis: 

Following new sheets are added: 

1: Inbound Action: Fetch the records from the target instance based on config sheet and populates the record for the mentioned sheets. 

2: UI Action: Fetch the records from the target instance based on config sheet and populates the record for the mentioned sheets.

3: Sys Properties: System properties sheet populated for all referenced records where the property is used (e.g., business rule conditions, script fields, and other relevant areas.

4: Fields Application Scope: The relevant sheet populated based on all the fields provided in config sheet.

5: Workspace Fields Form and List View: Bot populates the sheet for fields used in list view and form view specific to agent workspace based on config sheet.

A new column ‘’ Fetch Active Workspace’’ is added in the Config sheet.

5. HR and IT Analysis: 

One new sheet is added: 

Inbound Action: Sheet filled all the inbound action created based on table column in config sheet or specific to hr service column in config sheet.

Deprecated Modules:

1. Group
2. Groups, Roles & Security Analysis
3. Impact Analysis Security: 
4. Dependency + Risk Analysis
5. HR and IT Analysis

Updated on: 01/21/2026