ServiceNow Release March 28, 2026
March 28, 2026 Release
What's New on Site?
ConfigBot for ServiceNow
Enhancements
HRSD: Eight new columns have been added to the HR Service sheet within the **HRSD **module:
- Case Creation Service Config
- Automatically Close Case
- Close When
- Close Offset
- Workflow
- Flow
- Automatically Move Attachments
- Employee Document Type
HRSD: A new column, “Template”, has been added to the Record Producer sheet within the HRSD module, enabling better organisation and tracking of templates
HRSD: Seven new columns have been added to the Variable sheet within the **HRSD **module:
- List of Read Roles
- Selected Read Roles
- List of Create Roles
- Selected Create Roles
- List of Write Roles
- Selected Write Roles
- Disable Automatic Slot Fill Based on User Context
Knowledge Management: New columns have been added to the Knowledge Base sheet, enhancing data organization and improving content management efficiency.
Journey: A new Compare Summary sheet has been added to the Journey module for easy data comparison and change tracking
Choices: A new Compare Summary sheet has been added to the Choices module for quick data comparison and tracking.
Lifecycle Events: A new column, Case Creation Service Config, has been added to the HR Service sheet, enhancing case management tracking.
iv.Automatically Close Case | v.Close When | vi.Close Offset |
|---|---|---|
ii.Automatically Move Attachments | iii.Employee Document Type |
Workplace Space Management: A new Compare Summary sheet has been added for easy data comparison and tracking.
Record Producer: A new column, “Template”, has been added to the Record Producer sheet for better template management and tracking.
HRSD: A new Variable Set sheet has been added, enhancing data management and configuration tracking.
Catalog Item: Seven new columns have been added to the Variable sheet:
- List of Read Roles
- Selected Read Roles
- List of Create Roles
- Selected Create Roles
- List of Write Roles
- Selected Write Roles
- Disable Automatic Slot Fill Based on User Context
These additions improve role management and provide better control over variable permissions.
Legal Service Delivery: A new Compare Summary sheet has been added for quick data comparison and tracking.
HRSD: Two new columns have been added to the Record Producer sheet, enhancing data capture and template management.
List of Variable Set | Selected Variable Set |
|---|
Content Debugging: A new Compare Summary sheet has been added for quick data comparison and tracking.
Catalog Item: Two new columns have been added to the Catalog Item sheet, enhancing data capture and management.
Record Producer: A new Variable Set sheet has been added to enhance data management and configuration control.
Employee Document Management: A new Compare Summary sheet has been added for easy data comparison and tracking.
Record Producer: Seven new columns have been added to the Variable sheet:
- List of Read Roles
- Selected Read Roles
- List of Create Roles
- Selected Create Roles
- List of Write Roles
- Selected Write Roles
- Disable Automatic Slot Fill Based on User Context
Record Producer: Two new columns have been added to the Record Producer sheet to enhance data capture and management.
Catalog Item: A new Variable Set sheet has been added to enhance data management and configuration tracking.
Deprecated Modules:
The following modules are deprecated:
- HRSD
- Knowledge Management
- Journey
- Choices
- Lifecycle Events
- Workplace Space Management
- Catalog Item
- Legal Service Delivery
- Content Debugging
- Record Producer
- Employee Document Management
Updated on: 04/18/2026
Thank you!