ServiceNow Release March 28, 2026

March 28, 2026 Release

What's New on Site? 

ConfigBot for ServiceNow


Enhancements


HRSD: Eight new columns have been added to the HR Service sheet within the HRSD module:


  1. Case Creation Service Config
  2. Automatically Close Case
  3. Close When
  4. Close Offset
  5. Workflow
  6. Flow
  7. Automatically Move Attachments
  8. Employee Document Type


HRSD: A new column, “Template”, has been added to the Record Producer sheet within the HRSD module, enabling better organisation and tracking of templates


HRSD: Seven new columns have been added to the Variable sheet within the HRSD module:


  1. List of Read Roles
  2. Selected Read Roles
  3. List of Create Roles
  4. Selected Create Roles
  5. List of Write Roles
  6. Selected Write Roles
  7. Disable Automatic Slot Fill Based on User Context


Knowledge Management: New columns have been added to the Knowledge Base sheet, enhancing data organization and improving content management efficiency.


Auto-create Translation Tasks

List of Languages

Selected Languages

 

Journey: A new Compare Summary sheet has been added to the Journey module for easy data comparison and change tracking


Choices: A new Compare Summary sheet has been added to the Choices module for quick data comparison and tracking.



Lifecycle Events: A new column, Case Creation Service Config, has been added to the HR Service sheet, enhancing case management tracking.


ii.Automatically Move Attachments

iii.Employee Document Type

iv.Automatically Close Case

v.Close When

vi.Close Offset


Workplace Space Management: A new Compare Summary sheet has been added for easy data comparison and tracking.



Record Producer: A new column, “Template”, has been added to the Record Producer sheet for better template management and tracking.



HRSD: A new Variable Set sheet has been added, enhancing data management and configuration tracking.


Catalog Item: Seven new columns have been added to the Variable sheet:


  1. List of Read Roles
  2. Selected Read Roles
  3. List of Create Roles
  4. Selected Create Roles
  5. List of Write Roles
  6. Selected Write Roles
  7. Disable Automatic Slot Fill Based on User Context

These additions improve role management and provide better control over variable permissions.


Legal Service Delivery: A new Compare Summary sheet has been added for quick data comparison and tracking.



HRSD: Two new columns have been added to the Record Producer sheet, enhancing data capture and template management.


List of Variable Set

Selected Variable Set


Content Debugging: A new Compare Summary sheet has been added for quick data comparison and tracking.

Catalog Item: Two new columns have been added to the Catalog Item sheet, enhancing data capture and management.


List of Variable Set

Selected Variable Set


Record Producer: A new Variable Set sheet has been added to enhance data management and configuration control.


Employee Document Management: A new Compare Summary sheet has been added for easy data comparison and tracking.


Record Producer: Seven new columns have been added to the Variable sheet:


  1. List of Read Roles
  2. Selected Read Roles
  3. List of Create Roles
  4. Selected Create Roles
  5. List of Write Roles
  6. Selected Write Roles
  7. Disable Automatic Slot Fill Based on User Context


Record Producer: Two new columns have been added to the Record Producer sheet to enhance data capture and management.


List of Available For

Selected Available For


Catalog Item: A new Variable Set sheet has been added to enhance data management and configuration tracking.



Deprecated Modules:


The following modules are deprecated:


  1. HRSD
  2. Knowledge Management
  3. Journey
  4. Choices
  5. Lifecycle Events
  6. Workplace Space Management
  7. Catalog Item
  8. Legal Service Delivery
  9. Content Debugging
  10. Record Producer
  11. Employee Document Management


Updated on: 03/30/2026

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